Can't get passed loading screen before main menu

I did disable it, and it appeared to work at first, but then my game went back to not loading the main menu again. I know it's something on my laptop that's Windows related because when I check the Reliability Monitor for errors, when I look at why The Sims 4 stopped responding, it says it stopped interacting with Windows and was closed. I'll attach screenshots of the kinds of errors that showed up that I have no idea what to do with.

ETA: I'm playing on my main Windows account. I tried to see if I could play the game on the new one, but the EA app won't even open to let me try. 

@harasnicole  Please uninstall any Razer software you have, for example Synapse, Cortex, or Game Manager Service, which is crashing as well.  If this helps, you can try reinstalling the programs one at a time—it's often enough to uninstall and reinstall them.  But please do test with none of them present.

If that doesn't help, uninstall the EA App with Revo Uninstaller (the free version is fine), reinstall it in the new account, and see whether Sims 4 works there.  It's odd that the App wouldn't work in the new account and suggests a broader system issue, but for now, just let me know whether this helps.

Okay, I did everything you suggested (minus uninstalling all the Razer software because I had already done that), and the game still won't load to the main menu. I'm at a loss at this point because I have no idea what else on my laptop can be interfering with the game. 

@harasnicole  Please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

If this helps, you can selectively reenable services looking for the problem.  The 50/50 method is helpful here: reenable half the services, and if the game still works, half of the rest.  If it crashes again, disable half of those you just enabled, and so on.  Let me know what you find.

Okay. I did everything in your post that you suggested, and it's not working.

@harasnicole  Please run a Windows repair install:

https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

This shouldn''t delete your data, but if you get to step 14 and are NOT prompted to keep personal files and apps, back out and start over.

If this doesn't help, please post a new dxdiag.  And please also confirm that the problem is exactly the same as before, or if you're seeing a new and different symptom, please describe it.

Okay. For some reason, my computer didn't have a 'Reinstall Now' button for the Windows 11 thing, so I ended up just doing a complete reset because I didn't know what else to do, which means I had to redownload the EA app as well as The Sims 4 and all the DLC. Opened the game once, and it loaded as it should. I just closed the game and reopened it to make sure, and everything loaded as it should. Hopefully, this means my issue has been resolved. Thanks for sticking this out with me.

All right, I guess resetting my PC wasn't the fix that it was. It worked for a while, and then my laptop went right back to not loading the main menu. The Reliability Monitor isn't showing anything about The Sims 4 not responding to Windows, so now I'm even more confused.

@harasnicole  Have you added any mods or custom content, and if so, have you tested without that content?  Is OneDrive running, whether you use it or not, and if so, does it help to pause syncing?  You can do so by right-clicking the cloud icon in the lower-right corner of the screen.

Please also let me know whether you're running a third-party antivirus.  You can check under Windows Settings > Update & Security > Security.

I removed my Mods folder to my desktop to see if anything changed, and it still wouldn't load to the main menu. I just reset my laptop again and am currently in the process of redownloading The Sims 4 and all the packs, so I'll be sure to test pausing OneDrive syncing as soon as I can. Also, no third-party antivirus, just the one that came with my laptop, which is Windows Security.