Can't Launch Sims 4 in EA app
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 5243c3ec-dbec-4ecc-ae95-817b7db02bae Which client functionality are you experiencing thi...
Forum Discussion
@xpicklechips and @DovileGr Please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Restart your computer and repair Sims 4: open the EA App game library, click Sims 4, and select Manage > Repair.
If that doesn't help, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know whether you're still seeing the same error or a different one, or none at all.
Hi, thank you for trying to help. I have tried all of the above but it's still showing the same error. I will attach the dxdiag file to my case with EA Help, but they keep suggesting things that i have tried a thousand times already such as deleting and re-installing the EA app. That worked once and the game launched for one evening and wouldn't launch again the following day.
@DovileGr Do you use a third-party antivirus, and if so, which one? Does it help to set exceptions for TS4_x64.exe and EADesktop.exe? It's also worth disabling your antivirus, if you have one, uninstalling and reinstalling the App, and adding the exceptions before you launch the App again.
If you don't use a third-party antivirus, did you update your computer or change anything else between when Sims 4 worked (the most recent time, that one evening) and when it didn't again? Even installing a seemingly unrelated program could have interfered.
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