Can't Launch Sims 4 in EA app
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 5243c3ec-dbec-4ecc-ae95-817b7db02bae Which client functionality are you experiencing thi...
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Hi, thank you for trying to help. I have tried all of the above but it's still showing the same error. I will attach the dxdiag file to my case with EA Help, but they keep suggesting things that i have tried a thousand times already such as deleting and re-installing the EA app. That worked once and the game launched for one evening and wouldn't launch again the following day.
@DovileGr Do you use a third-party antivirus, and if so, which one? Does it help to set exceptions for TS4_x64.exe and EADesktop.exe? It's also worth disabling your antivirus, if you have one, uninstalling and reinstalling the App, and adding the exceptions before you launch the App again.
If you don't use a third-party antivirus, did you update your computer or change anything else between when Sims 4 worked (the most recent time, that one evening) and when it didn't again? Even installing a seemingly unrelated program could have interfered.
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