Forum Discussion

MysteryKoolAid7's avatar
MysteryKoolAid7
3 years ago

Can't Launch Sims 4

I haven't been able to play Sims 4 since February and I am getting no help from EA. I keep getting a message that says the game failed to launch because of an error on EA's end. I did everything I co...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@MysteryKoolAid7  Please restart your computer and open nothing except the Task Manager, click the Processes tab if it's not showing already, and let me know how much memory your system is using.  Then click the Startup tab and post a screenshot of what you see.

The reason I ask is because your computer only has 4 GB RAM installed, which isn't really enough for Sims 4.  You should still be able to play, with excess data spilling over into the page file.  However, your computer's page file is already almost all used at the time of the dxdiag, meaning something else not game-related is eating all your computer's resources before you even try to play.  So the first question is what, then the next question is what to do about it.

  • MysteryKoolAid7's avatar
    MysteryKoolAid7
    3 years ago

    I went into task manager and it was already in the processes tab. I got a screenshot of it when it first opened. I did notice that more things kept popping up as I took the screenshot. Should I get more screenshots as its loading or is the first one all you need? I'm honestly not good with computers so I am clueless here. 

    • MysteryKoolAid7's avatar
      MysteryKoolAid7
      3 years ago
      @MysteryKoolAid7 I also forgot to add that I do have an external hard drive thing for the extra space. Its a Seagate backup slim. That's all I know about it..lol. Also, thank you for the help.
    • MysteryKoolAid7's avatar
      MysteryKoolAid7
      3 years ago

      I forgot this. I'm sorry. 

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        3 years ago

        @MysteryKoolAid7  Yes, I would like to know where the Memory use stabilizes after you've restarted your computer and before you open anything.  But the Startup tab has the more important info at the moment.  Please disable Edge, Teams, and Toolkit from starting with Windows.  That doesn't mean you won't be able to use them, only that they won't be running in the background on their own.

        For the EA App, open the App itself, click the dropdown menu in the upper-left corner, select Settings > Application, and deselect the option to open the App at startup.  This should remove the App from the Task Manager's Startup list, but double-check anyway.  While you're there, it's worth disabling the in-game overlay, as this also takes resources better spent on other tasks.

        I understand you have an external drive, but Windows uses the internal drive for temp files as well as the page file.  You could in theory move the page file to your external drive, but this would probably have a significant and very noticeable impact on performance any time the page file needed to be used, and anyway the more important issue is lowering RAM use overall so Sims 4 has more to work with.  Please make the changes above, restart your computer, wait five minutes without opening anything, and let me know how much memory the Task Manager reports is in use.  I'd also like to see a new dxdiag run at that time.

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