Forum Discussion

arjaygee's avatar
arjaygee
New Rookie
5 days ago

Can't load lots after 19 August 2025 update

After installing today's update, I'm having the same problem as others in this section. When I click Resume Game from the main screen, I see a loading screen, but the game navigates to the World Sele...
updates
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 days ago

arjaygee​  You should be able to run the game in DirectX 11 mode, but you may need to repair after removing your mods, depending on which mods you had installed.  In the EA App, click Sims 4 > Manage > Repair; in Steam, right-click Sims 4 and select Properties > Installed Files > Verify integrity of the game files.

If that doesn't help, the issue may be your older graphics driver.  You can get the newest driver Intel has provided for your graphics chip here:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart after instaling and before trying to play.

  • arjaygee's avatar
    arjaygee
    New Rookie
    5 days ago

    Thanks. I've already tried a repair. I'll take a look at the graphics driver situation.

    Update: Updating my graphics driver did not resolve the issue. Thanks for the suggestion, though.

  • arjaygee's avatar
    arjaygee
    New Rookie
    4 days ago

    Thanks for the suggestions. Sadly, upgrading my graphics driver didn't help. I can still only play under DX9 with script mods turned off.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,698 PostsLatest Activity: 2 minutes ago