cant log in

ArthurShadows60​  Your screenshot shows A Sims 4 folder with only the saves and Tray folders inside.  But a) I don't know whether that's the correct folder, and in fact it definitely is not if you loaded the game and still only saw saves and Tray (more folders would have been created; and b) a folder with saves and Tray already in it is not clean, by definition.

For the dxdiag, click the Save All Information button in the lower-right corner of the window.