Solved
can't open games or even look at them
I think there's a problem with my account, it looks normal and i can see the game cover but everytime i click a game, the background screen of the app is shown and it doesnt load(the picture what it ...
@dontronnnn Does the EA App load properly now? If not please uninstall it with Revo Uninstaller (the free version is fine) and reinstall.
If the App works as normal but Sims 4 does not, try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
