cant open the game
every time i open the game up i leave it to load and nothing happens so i try open in again and it tells me that its already open.
Forum Discussion
2 Replies
this just started happening to me too. like if i cant even open that app what can i do.
Chatty7 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
gebads31 Are you playing on a Mac? If so, please post in the Mac tech section instead:
