Forum Discussion

Anonymous's avatar
Anonymous
9 years ago
Solved

Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:8001

So, this happened not to recently when I tried to play the Sims 4 after an update and got the error: Can't run The Sims 4 with the video card in this system. Please check that the video card meets th...
pc
Anonymous's avatar
Anonymous
8 years ago

I'm having the same issue I've attached my DxDiag info too. I've tried uninstalling and reinstalling Origin. Repairing my game, Updating my game and my drivers are up to date. So I really don't know what to do

CMeki's avatar
CMeki
Hero (Retired)
8 years ago

@CLKGrid

You seem to have a dual graphics system. Your Intel drivers are more than 1,5 years old, and you Nvidia ones are 8 months. Make sure to update both, but your game should work so much better on the Nvidia card, so make sure that your computer uses that one 🙂


https://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/

                    ____________________________________________________________________

If you find an answer helpful, give your fellow simmers some XP! Also remember to click "Accept as solution" if a post answered your question.

Happy simming! :eahigh_file:

  • Anonymous's avatar
    Anonymous
    8 years ago

    @CMeki I tried to update the NVIDIA drivers by going to my control panel and they told me they were up to date. Also when I right click on my desktop to pull up the NVIDIA control panel itself I get an error. I'll show you in the screenie I attached. I also have no idea how to make the Sims use the NVIDIA card over the Intel one. As I said I was just playing this yesterday and I've made no system changes since then. So I don't know how this happened.

      • Anonymous's avatar
        Anonymous
        8 years ago

        @CMeki I have a laptop. I went to NVIDIA's website and I downloaded NVIDIA's GeForce Experience. Says I'm running version 382.05 but I think I found ver 388.59 via a manual search on their website so I'm downloading that. The GeForce Experience app imported the Sims game there where it gave me the option to try and open it through that but I still got the same graphics card error. 

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,429 PostsLatest Activity: 9 days ago