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RJenny29's avatar
12 months ago
Solved

can't start either saved game or new game after updating

I played it 2 days ago. However, I saw that the EA app requires to update the game. After updating, Start the game play and after loading, move to the map you recently played. However, after moving, ...
  • puzzlezaddict's avatar
    12 months ago

    @RJenny29  Are you seeing any error messages?  If so, please post a screenshot of it.

    Please also try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and let me know whether it works properly.  If it doesn't, describe the issues you see in more detail.

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