Hi @Fez_Girl42
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
So, i got some help yesterday on the The Sims 4 forum, i did just that...adding my old options file or my save just brings the problem back. The person helping me told me that the only way around this would be to add all my sims to the library and add them back in a new save because my save was "corrupted" and that was nothing i could do about that. But I play a rotational gameplay and having them lose all relationships with the outside of the household is not an option......is that really the only way? ☹️
Did you try the suggestion above and just putting your save back and nothing else and see if it works then ?
Putting back which files exactly did bring the issue back for you ?
The saves or the options files
Community Manager
