hashtag-anthems Please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Please also let me know whether this happens if you put the EA App in offline mode before launching Sims 4. If it doesn't help, do the same but take your computer offline entirely. I realize you wouldn't want to play like that since you're used to having access to other apps, but it's a test rather than a fix.
Community Manager
