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LifeOn_Sims4's avatar
LifeOn_Sims4
Seasoned Rookie
29 days ago
Solved

CC Tray files not appearing in-game.

Hello! So I have been having this issue for months, basically if I download a house off the internet and place it in my tray folder correctly, it won't appear. But if I add a lot to my library via th...
ea app
  • LifeOn_Sims4's avatar
    LifeOn_Sims4
    15 days ago

    Okay, wait, so the files do appear in my Sims 4 folder now, but when someone else usually downloads a file, it appears at the top of the library. Mine doesn't; it's randomised, so I either have to search for it or scroll down to find it, which is great! I'm not sure if it's showing all my Tray files as I have over 1000, and it doesn't look like 1000, so would it be okay if I keep this forum open just for a bit longer while I download a ton of households/houses to test! Is there a way for the files to appear at the top of the folder or do I just have to search for the items/scroll, which I don't mind doing? I'm just glad I think we've found the solution. puzzlezaddict​ 

puzzlezaddict's avatar
puzzlezaddict
Hero+
28 days ago

LifeOn_Sims4​  If you add another household or lot from the Gallery, or save one of your own, do any new files appear in this Tray folder?  I ask because it looks like you've only added two items to this folder, and it sounds like you've tried more between using the Gallery and installing your own files.  It's possible the game is reading a different folder instead.  So please add some item from the Gallery or your own game and see whether you get any new files in this folder.

If you don't see new files, please find the full path to the folder the game is reading, as described here:

https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

Then add the Tray files you download to that folder.  If one item doesn't work, remove its files and test another.  And make sure the "include custom content" box is still checked when viewing your Library.

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