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Sherlockian2991's avatar
Sherlockian2991
New Novice
2 years ago

Certain DLC not showing as owned after update (28/05/24)

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.107.112.1030 What...
pc
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @Sherlockian2991 

In your game library in the EA app, are these packs showing as owned and installed? 

  • Sherlockian2991's avatar
    Sherlockian2991
    New Novice
    2 years ago

    Yes. They are showing as installed under the 'manage add ons' section when you click on the sims 4 in the EA app. 

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @Sherlockian2991 

      Thanks, try clearing the cache for the EA app following these steps. If your packs still aren't appearing for you then, you'll want to reach out to the live support team so they can review your account details and entitlements for these packs to see what's happened.

      You can reach out to live support following the steps here: https://help.ea.com/en/help/faq/using-ea-help/ 

      • Sherlockian2991's avatar
        Sherlockian2991
        New Novice
        2 years ago

        I cleared the cache following the instructions, but no change. I am trying to contact EA through the link you sent me, but I can't work out how to get through to live support, it keeps suggesting I look through Sims 4 common help questions (none are about my situation). Is there a specific part of the website I need to go to?

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