Changes to Aspect Ratio for Sims 4 causing White/Black Screen and crashes EA App
- 3 months ago
@NovaPaladin Your new dxdiag lists a pile of new video driver timeouts, so please do a clean uninstall of the driver with Display Driver Uninstaller. I realize you did something of a clean install already, but if you didn't use DDU, then the process wasn't thorough enough to trust completely, especially with these new errors. Here's how to use DDU:
If this doesn't help, or you already tried it, please set your DPI scaling to 96 (100%). This will make everything on-screen look much smaller, of course, but it's worth testing just in case Sims 4 is struggling with the combination of 4k resolution and high DPI. It's been known to respond badly to some DPI scalings in the past. Here's how:
https://www.elevenforum.com/t/change-display-dpi-scaling-level-in-windows-11.934/