Charged $ For “EA Help?”

VZSilent 

EA does a $1 test charge which is then reversed. Is that what you see? Notice that if you make a dispute through your bank instead of EA help they may permanently close your account.

Hey there VZSilent 

This sounds like a pre-authorization charge- These are temporary transactions we use to verify the payment information. These will be refunded to you automatically within seven business days.

For your failed payment, you can try the following steps:

• Use a different payment method
• Make sure your billing details in the EA app match the billing details for your card
• Remove and re-add your payment method from your account
• Make sure the location on your account matches your real location
  
  

If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.