Charged $ For “EA Help?”
This stared when i tried to purchase a sims 4 expansion pack, it said my payment had failed when i knew everything was right. I go to check my account details and i was charged 3 time for something c...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHey there VZSilent
This sounds like a pre-authorization charge- These are temporary transactions we use to verify the payment information. These will be refunded to you automatically within seven business days.
For your failed payment, you can try the following steps:
- Use a different payment method
- Make sure your billing details in the EA app match the billing details for your card
- Remove and re-add your payment method from your account
- Make sure the location on your account matches your real location
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
