Forum Discussion

5 years ago

complete freezes my PC

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.65.70.1020
What expansions, game packs, and stuff packs do you have installed? i have all of the expansions, game packs and stuff packs
Steps: How can we find the bug ourselves? i am not sure on how you are going to find this bug
What happens when the bug occurs? so what happens is that when the sound in my game stops all of a sudden i save then go to exit the game it complete freezes my PC i can not even open task manger to force close the sims 4 i have to restart my PC
What do you expect to see? for my game to work and not freeze my PC
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. this started happening after i got eco living

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so what happens is that when the sound in my game stops all of a sudden i save then go to exit the game it complete freezes my PC i can not even open task manger to force close the sims 4 i have to restart my PC

13 Replies

puzzlezaddict
Hero+
5 years ago
@xXempoXx_666 Most of the errors in your dxdiag are failed Windows updates, and none of them are necessarily directly related to Sims 4, although the underlying cause could be. Please start by running a couple of basic checks of your Windows system files. Here's how:

Hit Windows key-X

Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered

Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter

The system will start validating soon. If it throws an error, please list it here

After it reaches 100%, hit Windows key-X again

Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”

Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter

Post the message you receive here

Restart your computer, and manually run any pending Windows updates: hit Windows key-i, select Update & Security, and click the button to check for updates. If there are a number pending, it may take several tries, with restarts in between, to get them all to run.

Once all the updates have finished, please try to play Sims 4, and if it freezes your computer, try to get a crash dump, as described earlier in this thread:

https://answers.ea.com/t5/Technical-Issues-PC/complete-freezes-my-PC/m-p/9407823#M186297
xXempoXx_666
5 years ago
Hey this is what it said Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
puzzlezaddict
Hero+
5 years ago
@xXempoXx_666 Okay, if the game crashes your computer again, please see whether you can generate a crash log.