Computer restarts while playing Sims 4
Hello all,
I recently restarted playing the Sims 4 and have had a problem with my computer restarting whenever playing the game. I play other games and have not had this issue. I have done a few things after some google searches:
1) Ran repair on the Sims 4 through Origin
2) Disabled Origin in game
3) Checked to ensure my graphic card was up to date
4) Manually updated my computer through windows update
I've attached my dxdiag after the latest crash. Any help would be appreciated.
@Esdeline I apologize for the delay. Both of your hwinfo logs show a significant drop of voltage on the 12V rail, enough to account for the restarts. But it's not totally clear-cut that this is the issue. Unless you were planning on buying a new power supply anyway, it would be better to borrow one and test it in your system, just so you can see whether this is in fact the issue.
If the restarts recur with the new PSU, you'll know that the issue is somewhere else. The next suspect would be the motherboard, although yours is high quality and shouldn't be causing this kind of problem.
