Constant Sims 4 Windows PC error message?
I've attached an image of the error message, basically this has been coming up ever since the most recent Sims 4 Origin update, usually within the first 10-20 minutes of playing (however today I was ...
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@salteii Please do test without mods or custom content, just in case the issue really is that simple. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to it; just start a new save and see whether it runs normally. Let me know either way.
There are also a number of failed Windows updates in your dxdiag. These may or may not have anything to do with the Sims 4 issues, but they should be addressed anyway. Start by running a couple of basic checks of your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, and run any pending Windows updates: hit Windows key-i, select Update & Security, and click the button to check for updates.
Your dxdiag also lists one crash of the graphics driver, and although it's not necessarily from Sims 4, the next step would be installing a new driver. Still, try the other steps first, to see if they're enough. You'd need to do a clean uninstall and reinstall of the driver, which is a bit of a process; the other steps are easier.
I created a new save game without any mods or cc like you said, and played for about an hour. There were no errors, so maybe it's a problem with the mods or cc that I have? So I made sure I had the most up to date version of the mods but I am yet to try out my original game again and see if that's the issue.
When I opened Windows PowerShell and entered the text you mentioned, it said:
Error: 740
Elevated permissions are required to run DISM.
Use an elevated command prompt to complete these tasks.
PS C:\Users\imeld>
I restarted my computer and it's up to date.
@salteii The PowerShell error is what happens when the regular version of PowerShell, not the admin one, is opened. Make sure you're specifically choosing the entry labeled "PowerShell (Administrator)," and that you're using an admin account.
It does sound like the problem is a mod or possibly a cc item, but it's still useful to run DISM and sfc. I run them every couple months just to be thorough.
Okay I ran the admin PowerShell, and it said:
Windows Resource Protection did not find any integrity violations.
PS C:\WINDOWS\system32>@salteii That's good, and now you can try manually running the Windows updates as described. If DISM repaired something that was previously corrupt, there may be an update or two that were stuck and can now go through.
Anyway, since the game runs well in a clean folder, you can start adding your content to the new folder and testing. Any time you get a crash, you'll know that something in the last batch of files is a problem, and you'll need to split and retest until you find out which one is the culprit. If you have a lot of mods, it might be easier to download new versions that have been confirmed to work with the newest patch.
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