Cottage Add On not downloading or showing up as purchase (sometimes)

Question

So we just bought the cottage living add on and it shows that we have it in our packs but the world is greyed out. Says its downloading. When we click on the greyed out world it takes us to the sims store page to purchase the content that we already bought. Additionally on the EA Desktop beta it does not show that we have purchased the cottage content. Even though in the game...before we go to play in the world..it shows that we did indeed purchase it. i also have a receipt showing that we purchased it.

We have reinstalled. Updated (didnt need it) and turned PC on and off. Whats going on?

puzzlezaddict · Answer

@LazerKnees&nbsp; Please clear Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair.&nbsp; The EA Desktop App doesn't yet have a repair function, and it doesn't list Cottage Living either.

If that doesn't help, move your entire Mods folder to the desktop, delete localthumbcache.package, and see whether you can access the new world.

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Cottage Add On not downloading or showing up as purchase (sometimes)

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