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baileedoherty's avatar
baileedoherty
5 years ago
Solved

cottage living saying unlocked

I purchased cottage living on Friday and I have yet to get it to work. It showed it downloaded but when I try to play its not there at all. I then noticed to says unlocked and not installed so now I'...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @baileedoherty  Don't worry about the EP11 folder; it's irrelevant here.  The problem is that you're running the Legacy Edition of Sims 4, and the LE doesn't support any packs released after October 2019.

    If you're not sure whether your computer can support the standard version of Sims 4, please list its full specs: everything under About This Mac except for the serial number.

    If you do in fact need to run the LE, you can request a refund from EA customer support.  Even though Sims 4 packs are not generally eligible for refunds, support often makes an exception in this case.

    https://help.ea.com/en/contact-us/

Ginamotz94's avatar
Ginamotz94
5 years ago

Hi Bailee, 

I have had the same issue and spoken to about 6 different ea help members... all of which told me so many different things to try and now none of my sims work!. very frustrating.

Glad you got a refund!

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@Ginamotz94  What game version do you have?  Load the game to the Main Menu, where you can choose to load a save or start a new one, and look along the bottom of the screen, or in the lower right corner.  Please list the entire version number, i.e. 1.xx.xxx.xxxx.

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