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lordtijger's avatar
lordtijger
6 months ago
Solved

crash during gameplay

I've begun replying sims 4 again last week. however my game keeps crashing at random times. this increases when the ea app is in online mode.

When ea app is online it even crashes right before i can press the play button. does anybody have a solution for this?

It feels like i need to save every 5 minutes if i don't want to lose anything.

Every minute if i have ea app in online mode.

if i need to provide more information please let me know.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    6 months ago

    @lordtijger  This particular crash is from the DX9 version of Sims 4, which you probably know but I'm mentioning just in case.  And the python37_x64.dll crash is exactly what other users have been seeing with high-end Intel processors and that disappears when XMP and CPU Turbo Boost are disabled.  So please try that, for informational purposes if nothing else, even if you'd never want to keep the settings.

    A beta BIOS is always something of a risk.  It's typically a small risk these days, but it's still not as reliable as using a BIOS version in full release.  And if I have the correct product page for your motherboard, there's a full release BIOS dated August 16.  I don't know that it will help; it's just something to keep in mind, and you can keep checking for newer updates as well.

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  • lordtijger's avatar
    lordtijger
    6 months ago

    @puzzlezaddict, thanks for the reply. i've attached the DxDiag file. i'll try to see what happens regarding the Online Social Features...
    Maybe it's good to mention i don't play with mods but i have all the packs.

    i tried opening the game just now but it crashed right before i could unclick so i'll answer with a second reply.

  • lordtijger's avatar
    lordtijger
    6 months ago
    i have tried to do this, for the sake of it i even tried to disable any custom and modded content. however it crashed again, though this time it took atleast an hour. though it's strange to me because i don't have twitter or any social media to speak off.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 months ago

    @lordtijger  A number of players with hardware similar to yours have found that disabling XMP and CPU Turbo Boost in BIOS has fixed the type of Sims 4 crash listed in your dxdiag.  I understand you may not want to take the performance hit, but it's a useful test.

    If it helps, you have the same issue as the other players.  For a longer-term fix, MSI may have a BIOS update soon (if not already) that addresses instability on this platform.  I believe this is your board:

    https://www.msi.com/Motherboard/MPG-Z790-CARBON-WIFI/support

    But please double-check since the consequences of trying to install the wrong BIOS version can be catastrophic.

  • lordtijger's avatar
    lordtijger
    6 months ago

    @puzzlezaddicti've updated the bios version just in case. i saw it was dated on 18-06-2024, i did have a pc repair shop take a look at my pc 1 or 2 month's ago. though they didn't mention it maybe they updated the bios too while they were at it and for me it was my first time doing it today. i couldn't find any dated bios version dated 18-06-2024 but i did see one that was dated the next day as a beta version. currently i have had 2 crashed but i am experimenting with fullscreen windowed (i just saw it was on regular fullscreen when i always play fullscreen windowed) and i set it to use dx11.
    in case of the question 'why dx11?': i went into the window log files and i saw sims 4 kept crashing today with the information below.

    Source
    The Sims™ 4

    Overview
    No longer works

    Date
    8-9-2024 14:21

    Status
    Report sent

    Description
    Path to application with error: F:\EA\The Sims 4\Game\Bin\TS4_DX9_x64.exe

    Problem with signature
    Name of problem event: APPCRASH
    Application name: TS4_DX9_x64.exe
    Application version: 1.108.349.1020
    Application timestamp: 66ac1e6b
    Name of error module: python37_x64.dll
    Version of error module: 3.7.150.1013
    Time stamp of error module: 60905efa
    Exception code: c0000005
    Uitzonderingsmarge: 00000000000529f0
    Operating system version: 10.0.22631.2.0.256.48
    Country setting id: 1043
    Additional information 1: 82d5
    Additional information 2: 82d5cfbdb305b9027e4b9ff14e8cbe2b
    Additional information 3: c9ff
    Additional information 4: c9ff0ba573157702c42ca6efc2ccc6e3

    Additional information about the problem
    Bucket-id: c2112e0d77eb5ecef27f62bf97cd60e9 (1332892589750051049)

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 months ago

    @lordtijger  This particular crash is from the DX9 version of Sims 4, which you probably know but I'm mentioning just in case.  And the python37_x64.dll crash is exactly what other users have been seeing with high-end Intel processors and that disappears when XMP and CPU Turbo Boost are disabled.  So please try that, for informational purposes if nothing else, even if you'd never want to keep the settings.

    A beta BIOS is always something of a risk.  It's typically a small risk these days, but it's still not as reliable as using a BIOS version in full release.  And if I have the correct product page for your motherboard, there's a full release BIOS dated August 16.  I don't know that it will help; it's just something to keep in mind, and you can keep checking for newer updates as well.

  • lordtijger's avatar
    lordtijger
    5 months ago

    sorry for my late reaction. turns out it indeed is the turbo boost. xmp, according to what i can find about my mobo, i've never turned on before. though i also think this solved a problem i had with another game but i need to check that more thoroughly.

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