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Missval22's avatar
Missval22
Rising Traveler
3 months ago

Crash since update 09/18/24

Hello, Since the last update, my game is unusable. It crashes after a few minutes of play. I'm angry because everything was working fine until this update. I've checked my Windows and my NVIDIA ca...
crashing
updates
  • Missval22's avatar
    Missval22
    2 months ago

    Hello,
    Just to let you know, I've found a solution to my problem: I've had to change the “Graphics” setting in the Sims to very high instead of Ultimate since the September 18 update.
    This means I don't get any more crashes, but it's not normal because my computer supported the Ultimate option before the update! And EA is still unresponsive to the crashes people are experiencing... 

puzzlezaddict's avatar
puzzlezaddict
Hero+

Missval22  If you have any files in ConfigOverride, please delete them.

Otherwise, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If you get another crash, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.

Missval22's avatar
Missval22
Rising Traveler
3 months ago

Hello,
Solution 1: I had nothing in the ConfigOverride folder
Solution 2: I moved the Sims 4 folder to my desktop and when I started a new game it didn't seem to crash anymore.
What should I do now to recover my old games so that it doesn't crash again? Thank you very much for your help

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