Forum Discussion

Missval22's avatar
Missval22
Rising Traveler
3 months ago

Crash since update 09/18/24

Hello, Since the last update, my game is unusable. It crashes after a few minutes of play. I'm angry because everything was working fine until this update. I've checked my Windows and my NVIDIA ca...
crashing
updates
  • Missval22's avatar
    Missval22
    2 months ago

    Hello,
    Just to let you know, I've found a solution to my problem: I've had to change the “Graphics” setting in the Sims to very high instead of Ultimate since the September 18 update.
    This means I don't get any more crashes, but it's not normal because my computer supported the Ultimate option before the update! And EA is still unresponsive to the crashes people are experiencing... 

puzzlezaddict's avatar
puzzlezaddict
Hero+

Missval22  If you have any mods or custom content you want to use right now, test that first.  Start here for a list of mods and cc known to be broken with the latest patch:

https://answers.ea.com/t5/Mods-CC-Issues/Broken-Obsolete-and-Updated-Sims-4-Mods-1-109-September-18-2024/td-p/14043148

For anything not on that list, you'll need to test yourself.  If you have a lot of files to go through, the 50/50 method can make the process much more efficient.

https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

After that, you can move your saves to the new Sims 4 folder that's spawned in Documents > Electronic Arts.  You'll likely want the contents of Tray (saved households and builds) as well, plus maybe Screenshots and Recorded Videos.  The UserSetting.ini file contains data about the login rewards, and possibly the accountDataDB.package as well.  The rest can be discarded.

Sugapac65 beela247  Please try the suggestion earlier in the thread:

Crash since update 09/18/24 | EA Forums - 4967845

And if that helps, see above.  If not, please provide a dxdiag, as requested in my earlier post.

Missval22's avatar
Missval22
Rising Traveler
3 months ago

Unfortunately it still crashes without any mods added. I did put back the files you mentioned, but as soon as I want to play, after 2 minutes, my screen goes black and the fans go crazy. I'm attaching the file you asked for.

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