Forum Discussion

Ehkay's avatar
Ehkay
Seasoned Ace
9 years ago

crash when exit game

This is a new one, at least for me.

 Whenever I save, return to main menu, then prompt to agree an exit,  there is always a white screen crash with windows popup "application stopped responding".  Its a recent problem,  which has only surfaced since the previous sims 4 update.  Its happening after every exit of the game, no matter the length of time played.

This is the most recent windows log:

Faulting application name: TS4_x64.exe, version: 1.33.38.1020, time stamp: 0x598cf6a5

Faulting module name: TS4_x64.exe, version: 1.33.38.1020, time stamp: 0x598cf6a5

Exception code: 0xc0000005

Fault offset: 0x0000000000a5489c

Faulting process ID: 0x1104

Faulting application start time: 0x01d321eca6347c20

Faulting application path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Faulting module path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Report ID: 9c700bf1-a32d-4bc4-8f8f-152b319df03b

Faulting package full name:

Faulting package-relative application ID:

Attached is the DX report, last crash text

Any suggestions as to how to solve ? ☹️

2 Replies

  • Hi @Eeekey

    it's a known crash issue and has mostly to do with the new Windows Creators update.

    AFAIK, there's nothing you can do about it. EA/Maxis (or maybe Microsoft, who knows, I have this issue with other games too).

    I would suggest to always save first and then quit to minimize the loss of data.

  • Ehkay's avatar
    Ehkay
    Seasoned Ace
    9 years ago

    @crinrict Alright then,  Its a known issue. 

    Many thanks for the info, hopefully EA will have a fix soon enough!

    Cheers 🍺