Crashes after switching laptops
I recently got an ASUS gaming laptop after having an HP Windows 10 laptop for a long time. I set up the Sims 4 on here but everything I checked it keeps crashing - even with mods in so it is quite th...
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So I did that and it went fine for a while! But it then crashed again with this error.
@universaldeer12 SDXHelper.exe belongs to Microsoft Office, and it's used to update the software. I'm not sure why that would crash Sims 4, but Windows can be difficult like that. Try disabling automatic updates in Office, and if that doesn't help, go into the Task Manager and end any Office-related tasks before you play; they'll probably be among the background processes. If you have Office set to start with Windows, or it's set itself that way, the processes will restart when you reboot your computer.
If that doesn't help, please try playing in a clean boot:
https://www.windowscentral.com/how-clean-boot-windows-10
When you reboot, go through the Task Manager's background processes list again and shut down anything that doesn't absolutely need to be running, including any Asus game optimization software. If you kill a critical process and it doesn't restart on its own, just reboot your computer.
I was able to get to the home screen after doing the clean boot! But it still crashed without explanation.
@universaldeer12 I'd like to see a crash dump from the game. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
When you enter, you'll see a list of .dmp files. If one of them is from Sims 4 or Origin, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.
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