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DigitalKiwi's avatar
DigitalKiwi
New Novice
2 months ago
Solved

Sims 4 crashes whole computer

I have been chasing a issue with the Sims 4 crashing my computer completely. I have tried multiple things and still zero fixes. It starts up and immediately crashes. I can close it with task manager but in the process it will crash task manager.

Things I have already tried:

Completely reinstalled windows, tried a brand new hard drive, updated bios on motherboard, updated graphics drivers to most current drivers, uninstalled an reinstalled game multiple times multiple ways, "repaired" game, moved EA folder out of documents, tried the non full screen fix, tried installing on separate hard drive, tried running as admin. 

Attached is the DXDiag

  • DigitalKiwi​  Thanks for the dxdiag.  Please plug your monitor directly into the graphics card rather than into the motherboard as you've currently done.

    If that doesn't help, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for errors that happened at exactly the time of your most recent Sims 4 crash, with or without the entire computer crashing as well.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

    I'd like any and all Sims 4-related errors that happen after you switch the monitor's connection to the GPU.

    As for the late reply, I'm here most days but didn't answer any posts yesterday, which happens sometimes.  There aren't many other users answering here, certainly not for the more tech-oriented questions.

4 Replies

  • DigitalKiwi​  Thanks for the dxdiag.  Please plug your monitor directly into the graphics card rather than into the motherboard as you've currently done.

    If that doesn't help, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for errors that happened at exactly the time of your most recent Sims 4 crash, with or without the entire computer crashing as well.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

    I'd like any and all Sims 4-related errors that happen after you switch the monitor's connection to the GPU.

    As for the late reply, I'm here most days but didn't answer any posts yesterday, which happens sometimes.  There aren't many other users answering here, certainly not for the more tech-oriented questions.

  • YOU AMAZING PERSON YOU!!!!! I haven't even thought to check cords. I came home saw your comment and RAN to my computer. I cannot thank you enough seriously. Months. Months of chasing this issue. Apparently at some point the cable got unplugged and plugged in without me knowing. It was still displaying without any issues so never knew. Checked graphics drivers over and over again, but never that it was actually outputting via the graphics card. I hope someone gives you a forehead kiss, cookies, and warm milk. May your pillow forever stay cold. Thank you so so much. 

  • DigitalKiwi​  I'm glad to hear it, and that it was that easy for you to get back into your game.  And cable management is a headache and a meme for a reason.

About The Sims 4 Technical Issues - PC

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