crashing on startup
My sims 4 game keeps crashing, and I don't know what to do. I've removed all my mods. Repaired the game. I also deleted it completely, but it still keeps on crashing once it's on the "Sims 4" page w...
Forum Discussion
@gotsalty If you haven't already—I'm not sure from your description exactly what you deleted—please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Hey, I was wondering if you might be able to help me fix my game. I am not sure why it is not allowing me to get past the resume game or new game screen. A pop up about download any of the game packs will appear when I open the EA app to play the sims. When I click the “x” to get out of the pop up, the mouse turns into a loading icon and the game no longer responds.
@parismoore What OS does your computer run, and what kind of install is this (EA App, Steam, etc.)? Please also post a screenshot of the pop-up you're seeing.
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- EA_Cade9 months ago
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