crashing on startup
My sims 4 game keeps crashing, and I don't know what to do. I've removed all my mods. Repaired the game. I also deleted it completely, but it still keeps on crashing once it's on the "Sims 4" page w...
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@gotsalty If you haven't already—I'm not sure from your description exactly what you deleted—please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
i have the same problem ☹️ hope somebody can helppp i want to play ☹️
@zorafero Please try the clean folder described in post 2, and if that doesn't help, provide a dxdiag, as mentioned there.
Hi, @puzzlezaddict
I'm having the same issue and was wondering if you could help me out. I've followed all of the tips and tricks and nothing worked. When I open the game now, it doesn't open, but it shows in my task manager in the Background Processes section. I also have no clue what a dxdiag is. Should change my name to virtually clueless.🥲
@puzzlezaddict And now EA won't open at all. I have absolutely no clue what I did or what to do...
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