Crashing to desktop constantly, last attempt to fix it.

MissFaylyn​  Thanks for the dxdiag.  Most of the errors it lists are crashes of the graphics driver, so please do a clean uninstall and reinstall of the driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can use the newest driver Nvidia has released:

https://www.nvidia.com/en-us/drivers/details/245673/

If that doesn't help, look for a BIOS update for your motherboard.  I can't be sure what model you have from the dxdiag, but you can find it in a few ways, including printed on the board itself.  Google "[model name] drivers" and look for the support page from the manufacturer.  Your current version is 1805.

If that doesn't help either, boot into BIOS and disable CPU Turbo Boost, which would be under Advanced settings and might be called something slightly different.  Turbo should be in the name though.

Thank you so  so so much for the quick reply <3 Ill get on it right away and see if it helps 

It still crashing :( I did the changes last night, but this morning I went on to play the game again, and it crashed 3 times in a span of 20 mins or so. 

Update...................

I updated my Bios a while ago. It should be the newest version there is for my motherboard. I also disabled CPU turbo boost, it was called something else in my Bios. Its called intel turbo boost technology in mine, under the CPU power/performance.

The error I could find. I have 2. Ill paste them both

First Error Report............................................

Source
The Sims™ 4

Summary
Stopped working

Date
‎05/‎06/‎2025 08.37

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.115.216.1030
Application Timestamp:    68153b62
Fault Module Name:    python37_x64.dll
Fault Module Version:    3.7.150.1013
Fault Module Timestamp:    67f85748
Exception Code:    c0000005
Exception Offset:    0000000000051034
OS Version:    10.0.26100.2.0.0.768.101
Locale ID:    8192
Additional Information 1:    4ad8
Additional Information 2:    4ad8c243623ef3e998925fd5e3651fa5
Additional Information 3:    bc24
Additional Information 4:    bc24d44c49678563bc1a4d95a00a1578

Extra information about the problem
Bucket ID:    b2a922edb827613a005dee4276abccc3 (1179360646667160771)

...........................................................................................

Second Error Report

............................................................................................

Source
The Sims™ 4

Summary
Stopped working

Date
‎05/‎06/‎2025 08.39

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.115.216.1030
Application Timestamp:    68153b62
Fault Module Name:    python37_x64.dll
Fault Module Version:    3.7.150.1013
Fault Module Timestamp:    67f85748
Exception Code:    c0000005
Exception Offset:    0000000000044ca4
OS Version:    10.0.26100.2.0.0.768.101
Locale ID:    8192
Additional Information 1:    fb23
Additional Information 2:    fb231eabebf7b91936961d012899951f
Additional Information 3:    53d2
Additional Information 4:    53d2f2d5a0c682d0070d872b524b5133

Extra information about the problem
Bucket ID:    dbf1630024f9b33126f1663661c72396 (1653214921976390550)

Ill test a new save after my meeting today... 

The crash that happened, was in a new save with no mods, but just to be sure, ill double check later :) 

Again thank you for the help. Really appreciate it. I'm not the best at fixing computer related things, but I try 😅

MissFaylyn​  Did you only update the BIOS, or did you also disable CPU Turbo Boost?  (If you didn't see "CPU Turbo Boost" and disabled something that you believe is the same, please list it so I can double-check.)  Please also test a new save, with your Mods folder removed if you use any mods or cc at all, just to be sure that nothing else is contributing to the problem.

If you get yet another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

I updated my Bios a while ago. It should be the newest version there is for my motherboard. I also disabled CPU turbo boost, it was called something else in my Bios. Its called intel turbo boost technology in mine, under the CPU power/performance.

The error I could find. I have 2. Ill paste them both

First Error Report............................................

Source
The Sims™ 4

Summary
Stopped working

Date
‎05/‎06/‎2025 08.37

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.115.216.1030
Application Timestamp:    68153b62
Fault Module Name:    python37_x64.dll
Fault Module Version:    3.7.150.1013
Fault Module Timestamp:    67f85748
Exception Code:    c0000005
Exception Offset:    0000000000051034
OS Version:    10.0.26100.2.0.0.768.101
Locale ID:    8192
Additional Information 1:    4ad8
Additional Information 2:    4ad8c243623ef3e998925fd5e3651fa5
Additional Information 3:    bc24
Additional Information 4:    bc24d44c49678563bc1a4d95a00a1578

Extra information about the problem
Bucket ID:    b2a922edb827613a005dee4276abccc3 (1179360646667160771)

...........................................................................................

Second Error Report

............................................................................................

Source
The Sims™ 4

Summary
Stopped working

Date
‎05/‎06/‎2025 08.39

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.115.216.1030
Application Timestamp:    68153b62
Fault Module Name:    python37_x64.dll
Fault Module Version:    3.7.150.1013
Fault Module Timestamp:    67f85748
Exception Code:    c0000005
Exception Offset:    0000000000044ca4
OS Version:    10.0.26100.2.0.0.768.101
Locale ID:    8192
Additional Information 1:    fb23
Additional Information 2:    fb231eabebf7b91936961d012899951f
Additional Information 3:    53d2
Additional Information 4:    53d2f2d5a0c682d0070d872b524b5133

Extra information about the problem
Bucket ID:    dbf1630024f9b33126f1663661c72396 (1653214921976390550)

Ill test a new save after my meeting today... 

The crash that happened, was in a new save with no mods, but just to be sure, ill double check later :) 

Again thank you for the help. Really appreciate it. I'm not the best at fixing computer related things, but I try 😅

I wrote above your post in a reply to your post... Couldn't do it here for some reason

got another crash this evening.  

In a new save, with no mods. 

Sending you the Error here.

....................................................................................................

Source
The Sims™ 4

Summary
Stopped working

Date
‎05/‎06/‎2025 17.38

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name:    BEX64
Application Name:    TS4_x64.exe
Application Version:    1.115.216.1030
Application Timestamp:    68153b62
Fault Module Name:    StackHash_24c1
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    PCH_B6_FROM_ntdll+0x0000000000162654
Exception Code:    c0000005
Exception Data:    0000000000000008
OS Version:    10.0.26100.2.0.0.768.101
Locale ID:    8192
Additional Information 1:    24c1
Additional Information 2:    24c1e0acb16a522c3703b210c5ab23d9
Additional Information 3:    382b
Additional Information 4:    382b87d317d0605229d2942d45f06909

Extra information about the problem
Bucket ID:    a331d43a06dcdba8b54c7dc0dd5df97d (1534739840327612797)

MissFaylyn​  A python37_x64.dll crash is typically related to CPU Turbo Boost (whatever it happens to be called), although this error can have other causes.  So please boot back into BIOS and look for any other setting that has Turbo in the name and could conceivably be affecting the CPU.  The thing is that the Intel Turbo Boost Technology setting may be only one—the board may have its own independent setting and include the Intel one because it's required for the platform.  Most boards do specifically have a "CPU Turbo Boost" setting that, as far as I can tell, is something the manufacturers apply themselves, meaning it's probably not the standard Intel tech.

The problem for me is that it's difficult to find the exact BIOS settings for a particular board; even the manuals don't help because they don't always include updates to the firmware.  And each board has its own settings, even those in the same class and from the same manufacturer.  So since I can't see what you're looking at, and I can't find documentation that I can trust, I can't tell you whether that's the right or only setting, only that I suspect it may not be.

If you can't find any other setting, please do a clean uninstall and reinstall of Sims 4 and the EA App, as described in the solution of this thread (for a different issue, but the process is the same):

[CURRENT ISSUE] Sims 4 DLC shows as installed, won&#39;t load in-game | EA Forums - 11831673

This helps with most of the python37_x64 crashes that are not CPU turbo-related.

thank you so much :) Ill have a look around in my bios again, and reinstall sims 4 and the EA App again :) Crossing my fingers. Have a nice day