Forum Discussion

nanichan3's avatar
nanichan3
5 months ago
Solved

Crashing when exiting CAS

Hello! I've tried all of the fixes I possibly could but I'm still having this issue where the game crashes whenever I try to exit CAS and it even happened when trying to travel? I have taken out all ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 months ago

    @nanichan3  Thanks for the dxdiag, which shows a particular type of Sims 4 crash that's often related to ReShade or GShade, at least at the moment.  So if you use either of these, please remove it and repair the game (EA App game library > Sims 4 > Manage > Repair).

    For the sake of research, I would also like a lastcrash file, if you have one.  It would be in Documents > Electronic Arts > The Sims 4, and you can upload just the last one IF it corresponds to this current slate of crashes.  Please check the date on the file to make sure.  You can attach it to a post as you did with your dxdiag.

    If you don't use ReShade/GShade, or removing it doesn't help, please uninstall any Razer apps you happen to have.  If that doesn't help either, let me know.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 months ago

@nanichan3  Thanks for the dxdiag, which shows a particular type of Sims 4 crash that's often related to ReShade or GShade, at least at the moment.  So if you use either of these, please remove it and repair the game (EA App game library > Sims 4 > Manage > Repair).

For the sake of research, I would also like a lastcrash file, if you have one.  It would be in Documents > Electronic Arts > The Sims 4, and you can upload just the last one IF it corresponds to this current slate of crashes.  Please check the date on the file to make sure.  You can attach it to a post as you did with your dxdiag.

If you don't use ReShade/GShade, or removing it doesn't help, please uninstall any Razer apps you happen to have.  If that doesn't help either, let me know.

cadence208's avatar
cadence208
5 months ago

is there anyway for gshade to work with the game like it has before? my game is also doing this when leaving cas and i updated gshade then repaired my game and tried and it still crashed. i just cant imagine going back to the games original look after having gshade for so long hahah

  • nanichan3's avatar
    nanichan3
    5 months ago

    I found out you can still use it, when reinstalling it make sure to pick direct x11 instead of x9 during the download and it works the same, guess they changed something I dont know the details, I'm no expert haha but that worked for me when reinstalling it.

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