Forum Discussion

xdanirose's avatar
xdanirose
New Novice
29 days ago
Solved

Game Stuck on Homepage / Loading Screen

I've been trying to log in for an hour. My first 3 attempts, the event pop-up on the home screen left a greyish overlay over the homescreen, and I wasn't able to click anything. After that, I was finally able to click Resume, but I got stuck on that loading screen for 10+ min. I repeated that process twice. I just was able to log in, click Resume, get to the neighborhood, click the household, but then go stuck on another never-ending loading screen. Sometimes the plumbob lags when it spins and then spins real fast to catch up, but my task manager says the game is only using 10-15% of my CPU. I'm trying one final time now and still stuck on the loading screen right after I click play.

I have played recently, and this is only happening after the recent update. Playing on Steam/EA App (I've tried launching from both platforms). I only had one mod installed previously for building but I uninstalled around half way through my attempts to log in. It's now been over a full hour of trying so I'm giving up until there's a fix. Sad to miss log-in rewards for this event.

  • xdanirose​  If you click Load Game and choose a different (previously unplayed) household, can you load that?  What about a new save?  This is not to say you need to abandon your current sims, only that it would be useful to know whether the problem was limited to one household or save.

    Please continue to test with no mods or custom content present.

5 Replies

  • xdanirose​  If you click Load Game and choose a different (previously unplayed) household, can you load that?  What about a new save?  This is not to say you need to abandon your current sims, only that it would be useful to know whether the problem was limited to one household or save.

    Please continue to test with no mods or custom content present.

  • I'm having the same exact issue! It's the nature event ad that pops up after I click off the mods I use menu. It keeps freezing after I click off the natures event ad. Can't get past it ugh :(( They added that silly pop up that messes it all up

  • xdanirose's avatar
    xdanirose
    New Novice
    29 days ago

    That worked! I logged in, clicked through CAS, placed the sim in a lot, and then when I went back to the home screen and selected the save I did want to play, I was able to get in. Thanks for the suggestion!

  • xdanirose's avatar
    xdanirose
    New Novice
    29 days ago

    PrincessSimone15​ I moved all my mods out of my mod folder, temporarily onto my desktop, not just uncheck them in game. Then I tried what puzzlezaddict​ suggested and that worked for me. Hope you can get it to work!