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Taekook13101993 Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you get another crash, please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Same here it keeps freezing up and try’s to crash with white screen off and on, this needs a huge bug fix I can’t hardly play the new event the cozy event, and keeps crashing to desktop having report to Microsoft on this constantly issues please fix now stuck sims is happening a lot and clock keeps ticking not enough time to get through the hardest event part to invite sims to celebrate. This is worse since last update.
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