I'm having this problem. I bought the Highschool Years dlc and I have all the receipts, it's paid for and taken out of my account but I can still purchase it so I can't download it. If I go into game it says I have it but it needs to be downloaded but EA app wants me to still buy it. I've done all the suggestions, cleared the app cache, repaired my game, uninstalled ea app, reinstalled it. I uninstalled and reinstalled my game, changed where I installed it. I even tried installing on a separate pc that's never had it before and it's still showing that I didn't purchase it yet it's on my account history as purchased.
My report ID is 3ac1565f-aa77-4428-b6e9-cb36feb02340
Thought I would update that I got mine cleared up and it was an easy fix that I feel stupid for not realizing. I had taken out my entire mod folder but forgotten that I had the Tray Importer installed (a mod to see if you have bad cc). So I uninstalled that and it immediately showed up as purchased and downloadable.
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