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DragonAge_300905's avatar
DragonAge_300905
Seasoned Ace
2 years ago

(Current Issue) - Book Nook/Grunge Revival Show Unowned After Purchasing

Fix the EA app or allow me to sign in to origin to do the fix myself!! Proof of payment for the new booknook kit inclosed Proof of demanding to pay for it again to recieve product inclosed I...
pc
EA_Cade's avatar
EA_Cade
Icon for The Sims Team rankThe Sims Team
2 years ago

Hey all,

Sorry for the delay, the Gallery maintenance took up most of my time yesterday and this slipped through the cracks as a result.

@DragonAge_300905 , @mcrudd , @Shell89 , @0_Yeah - Could you let me know if you're still seeing this issue now?

If so, can you share an EA Error Report ID here as well?

pollymaloney's avatar
pollymaloney
2 years ago

Hi - I'm having the exact same issue as other users in this thread with the Book Nook Kit. I've had confirmation of my purchase and the game thinks I have the content, but it isn't showing in-game and the EA App only gives me the option to purchase. I've tried everything suggested, including clearing the EA app cache. I followed the steps with the EA Error Reporter and opened a case with EA Help but I'm really going round in circles.

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