Forum Discussion

crinrict's avatar
crinrict
Hero+
5 years ago

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder. There are several symptoms currently for this issue Taking Screenshots and Videos doe...
pc
Phantomlover1717's avatar
Phantomlover1717
Hero+
9 years ago

Do you have this in the entire gallery? Could you try taking out the tray folder out of Documents\Electronic Arts\The Sims 4? 

Anonymous's avatar
Anonymous
9 years ago

I took the Tray out and nothing has changed. anything i have saved previously is visible and loads but my community tab and things i haven't saved to my library do not load. 

  • Phantomlover1717's avatar
    Phantomlover1717
    Hero+
    9 years ago

    Do you have any security software that might be blocking the pictures to load? Could you try disabling it just to test?

    • Anonymous's avatar
      Anonymous
      9 years ago

      i just tried, it didn't work. each entry just gets a red X and when i click it i get a notification saying "Could not locate this item"

      • Phantomlover1717's avatar
        Phantomlover1717
        Hero+
        9 years ago

        Do you have any mods or CC (custom content)? Try taking that out and test the game without.

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