Do you have any mods or CC (custom content)? Try taking that out and test the game without.
I did a factory reset and started a game without CC and it wouldn't load so it must be my computer itself. i've checked my internet, i've tried turning off all blockers and i've switched from online to offline back to online again to try to fix this but it has not worked at all *sigh*
Hmm weird! Could you try a clean boot?
https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/
Do you have a laptop? Could you try the gallery somewhere else? At a friends place or the library?
