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crinrict's avatar
crinrict
Hero+
5 years ago

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder. There are several symptoms currently for this issue Taking Screenshots and Videos doe...
crashing
guides
launching
pc
wallisdj's avatar
wallisdj
New Adventurer
5 years ago

Mine looks like that as well. And then, Connection is Required. About every two minutes or so.

  • wallisdj's avatar
    wallisdj
    New Adventurer
    5 years ago

    Have followed the instructions. Will reply again after I open Sims 4. Thank you.

  • wallisdj's avatar
    wallisdj
    New Adventurer
    5 years ago

    Followed the instructions given. Unfortunately, no change in program behavior.

  • wallisdj's avatar
    wallisdj
    New Adventurer
    5 years ago

    Now, isn't this a hoot!

    So, on Win 10 with Avast, I have Gallery problems. But, on Win 8 with Avira, I have no problems.

    • crinrict's avatar
      crinrict
      Hero+
      5 years ago
      @wallisdj Where in Avast did you add the exceptions ? I did some self-testing yesterday and it seems there's two places where you need to add stuff to Avast.

      - Exceptions
      - Ransomeware Shield (especially if you have strict mode)
      • wallisdj's avatar
        wallisdj
        New Adventurer
        5 years ago

        According to your instructions. However, I believe the problem is solved: I "killed" Defender. According to Microsoft, Defender does not want any third party anti-virus program running at the same time. Since I have deep mistrust of Microsoft in the first place, "killing" Defender was an easy choice.

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