I was able to find a solution to the problem based off of a post I found from 2019!
Check the Game version on the main Menu. In the new menu it is located in the bottom right hand side.
in the Documents/Electronic arts/TheSims 4 folder there is a .txt file that says Game version. Make sure that the 2 numbers match. Mine did not, but i changed the txt file to match the number on the main menu and it fixed the problem!
Hope that helps others because I had a very hard time finding information for this and had to do A LOT of digging to find a year old post to help out.
