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crinrict's avatar
crinrict
Hero+
6 years ago

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder. There are several symptoms currently for this issue Taking Screenshots and Videos doe...
crashing
guides
launching
pc
MARIAFOTT's avatar
MARIAFOTT
5 years ago
BTW I have tried all these listed below

Method 1: Restart or Reset Your Router
Method 2: Disable Antivirus and Firewall
Method 3: Run Sims 4 as Administrator
Method 4: Flush DNS Cache
JonaO703's avatar
JonaO703
Hero
5 years ago

Hi @MARIAFOTT !  That is really frustrating!  There is a current thread for your issue here.  
[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..) - Answer HQ

May I suggest you click "me too" on the first post and see if crinrict's suggestions help.  It looks like you've already tried some of them.  By the way, from what I've read, you don't need to disable AV and firewall but add exceptions as crinrict explains in that thread.  If you still have problems, perhaps add your details in a post there.

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