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crinrict's avatar
crinrict
Hero+
5 years ago

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder. There are several symptoms currently for this issue Taking Screenshots and Videos doe...
crashing
guides
launching
pc
alicjaaaaf's avatar
alicjaaaaf
Seasoned Newcomer
1 month ago

Hi,

I’m having an issue with enabling mods and custom content in the game. When I turn the option on and restart the game, it doesn’t save and the setting is unchecked again when I launch it. Because of this, I can’t use any mods at all.

I’ve tried turning it on a few times and restarting, but it keeps happening! Also, I’m encountering Error 21 when trying to save the game.

simvasion's avatar
simvasion
Hero
1 month ago

Is your Documents and The Sims 4 folder there synced to a cloud storage service like Microsoft OneDrive? It could be that OneDrive is reverting your settings file and save files while the game is running and causing issues.

  • alicjaaaaf's avatar
    alicjaaaaf
    Seasoned Newcomer
    1 month ago

    Thanks, it finally works! I turned off the backup for the Sims folder on OneDrive and everything started working. Thank you so much you literally saved my life! 😇

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