Forum Discussion

angie_sara's avatar
angie_sara
5 years ago
Solved

[CURRENT ISSUE] Game won't Open says "already Running"

My sims game wont even open or load since I updated the Nov 2020 patch.  I removed all Mods and CC in a back up folder - Mods folder is completely empty and updated my game.  I tired to open my g...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@brittk45  Do you have Origin or Sims 4 set to run in compatibility mode?  If so, please undo that setting.

If that doesn't help, try playing while your computer is not connected to the internet.  Sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching the game.

If that doesn't help either, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

brittk45's avatar
brittk45
5 years ago
@puzzlezaddict Hello after doing some more research into the problems with the virus protection, I chatted with the virus protection tech support, and was able to find out they are updating systems today and that could be why the other troubleshooting is not working along with the update in the sims. So I have reuninstalled my virus protection and wait till the company and sims 4 to update, to test play. Thank you

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