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Emerauld_Empres's avatar
Emerauld_Empres
3 years ago

(Current Issue) Internet keeps disconnecting when I open Ea app or Sims gallery

Hey guys! I just bought a new computer (MSI gf63) and am trying to play the Sims on it, but whenever I open the EA app or the Sims 4 gallery, the wifi suddenly disconnects. Everything works fine on m...
pc
Emerauld_Empres's avatar
Emerauld_Empres
3 years ago

I unplugged the router for over 20 minutes, and the gallery still doesn't work. Here is the info I have for my router; I'm unsure where to find the type of connection. 

Model: GigaSpire BLAST u4, model no: 100-05493 11

2x2 802.11ax (Wi-Fi 6)

Power: 12V- 2.0 A

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@Emerauld_Empress  Sorry for the late reply.  What I meant about the type of connection was fiber, cable, etc., the service you're paying for.

Please launch Sims 4 again and trigger the issue.  Then take a screenshot of the Task Bar, along the bottom of the screen, and post it here.

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