@katie010297 Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.
If that doesn't help, clear Origin's cache, restart your computer, and repair again.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Or if you have a Mac, run the Origin reset tool instead of clearing the cache.
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
Hi, thank you for the suggestions but I have already tried all of these and am still having the same issue!
@katie010297 Does your game run Windows or macOS? Let me know either way.
You can also try restoring a backup save, to see whether the previous saves are similarly affected.
https://sims4.crinrict.com/eng/2014/09/save-games/#wiederherstellen
