Forum Discussion

Hero+

6 years ago

[CURRENT ISSUE] Several Issues after incomplete Installation

Update If you are on a Mac, please use this thread: 'Game Data Incomplete' and Grey Llama Thumbnails Replace Lots Steps there are a bit different as the repair on Mac currently only repairs the...

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livrichh

6 years ago

@Bluebellflora Before I do this, I want to know if it would delete my entire original game? Or can it be brought back because the folder is now on my desktop?

Bluebellflora

Hero+

6 years ago

@livrichh

Your saves etc. are all in the folder you move. They aren' going anywhere unless you trash the Sims 4 folder. This is forcing the game to create a brand new folder to see if the issue is in your user data or the game install. You can read further about basic troubleshooting steps here - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

livrichh
6 years ago
Ok, I moved it to the desktop and also to an external hard drive. But I just started a new game, and even while making my first sim, I can see the problems (look at the picture):
- livrichh
  6 years ago
  Ps- the pants that the guy is wearing are causing the glitch, and the pants are from Cats and Dogs.
  - Bluebellflora
    Hero+
    6 years ago
    @livrichh
    
    Thanks. So it seems you have this issue - https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Empty-CAS-Question-Marks-Invisible-Sims-Night-Sky/td-p/8422889
    
    Crin's opening post details fixes to try. You should probably uninstall and reinstall again and then try a completely new, clean game, don't put your Sims 4 folder back until you have launched a new game and checked CAS.

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