[CURRENT ISSUE] Sims 4 already running
Overview
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This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdated or...
Forum Discussion
Hi I have tried the suggestions but nothing has helped.
I did download the virus scanner, please can you help me understand what the results mean!
@Liballs You'd need to attach the report from Malwarebytes, if that's what you used, to a post so I can read it. If you used a different virus scanner, I'm not sure whether I could figure out what the results actually mean, or even if the app generates a report to share.
Here are the results from the Malwarebytes scanner. I copied and pasted them onto a word document.
@Liballs That's a significant number of potentially unwanted programs (PUPs) found, but they're all within Chrome's data, so they may simply be trackers associated with the browser. The other thing I notice is that the scan itself didn't take as much time as I'd expect.
Did you check the box for your C drive, in addition to all the other boxes? You'd need to do that in order for the scan to be thorough; if your computer has multiple drives, check the boxes for those too. If you didn't, or you're not sure, please run the Malwarebytes scan again. It would normally take longer than three minutes, for example it's more like 3 hours on my computer, with over 2 TB of data to sort through on my C and D drives, and that's without Malwarebytes finding anything suspicious.
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- EA_Cade12 months ago
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