[CURRENT ISSUE] Sims 4 already running
Overview
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This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdated or...
Forum Discussion
Here are the results from the Malwarebytes scanner. I copied and pasted them onto a word document.
@Liballs That's a significant number of potentially unwanted programs (PUPs) found, but they're all within Chrome's data, so they may simply be trackers associated with the browser. The other thing I notice is that the scan itself didn't take as much time as I'd expect.
Did you check the box for your C drive, in addition to all the other boxes? You'd need to do that in order for the scan to be thorough; if your computer has multiple drives, check the boxes for those too. If you didn't, or you're not sure, please run the Malwarebytes scan again. It would normally take longer than three minutes, for example it's more like 3 hours on my computer, with over 2 TB of data to sort through on my C and D drives, and that's without Malwarebytes finding anything suspicious.
Hi I managed to run a full scan this time including the C drive and there has been nothing detected.
@Liballs That's good, but of course it doesn't explain why Sims 4 isn't working. I don't really know what else to tell you, unfortunately. If the game doesn't run in a new local admin Windows account, and the problem isn't your antivirus, there doesn't seem to be anywhere else to look. But I'll keep trying if you're still interested.
Just as a shot in the dark, you can try playing while your computer is offline. Sign into the EA App and put it in offline mode, then disconnect from the internet.
If that doesn't help, try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
Please do both of these in a new, local admin Windows account, just to cover all your bases.
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- EA_Cade12 months ago
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