[CURRENT ISSUE] Sims 4 already running
Overview
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This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdated or...
Forum Discussion
Hi I managed to run a full scan this time including the C drive and there has been nothing detected.
@Liballs That's good, but of course it doesn't explain why Sims 4 isn't working. I don't really know what else to tell you, unfortunately. If the game doesn't run in a new local admin Windows account, and the problem isn't your antivirus, there doesn't seem to be anywhere else to look. But I'll keep trying if you're still interested.
Just as a shot in the dark, you can try playing while your computer is offline. Sign into the EA App and put it in offline mode, then disconnect from the internet.
If that doesn't help, try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
Please do both of these in a new, local admin Windows account, just to cover all your bases.
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- EA_Cade12 months ago
Community Manager
