[CURRENT ISSUE] Sims 4 already running
Overview
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This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdated or...
Forum Discussion
hey everybody been playing sims 4 since 2015 and i'm getting the sims 4 is still running with a number and letter code below the message and i have cleared cash end the the task for EA i have tried repairing the game i tried puttting it on my user in properties instead of system , which i don't know if that helps or not but but i don't know one day i stated playing it for a bit and i was about to put all my families and households i made into diffrent houses in the game and it just froze and the game extited by itself and i get upset and say hey! and i keep trying to click and play and everytime it clicks the EA logo comes on the flatscreen the login window comes on and goes away and the ea app window comes over and away and then says sims 4 is still running with a code of numbers and letters with pretecies on the left and end of the numbers and letters so , i don't know if i'll get to play it again but i hope i do at one point
@Morgowens Did you try the suggestion in post 2? If not, please do so now.
If that doesn't or didn't help, please create a new admin Windows account on your computer and try playing there. Make it local, as in, don't link it with your Microsoft account. Your saves and other user data won't be available, but that can be addressed later. For now, just let me know whether the game works.
I have had this issue as well since the update. I have tried to run everything as administrator. I uninstalled the game and ea launcher. I turned off firewall and anti-virus. Nothing is fixing this problem. Has this issue been escalated to EA? The only way I can play the game is to use a local account, which means I have to switch users logged into my computer if I want to play. Unacceptable. Appreciate all those trying to help, but it is super frustrating.
@lynannegelinas The fact that the second account works means the problem is with your main account, which means it's not a Sims or EA issue by definition. If you want to troubleshoot the issue with your main account, there are a couple approaches. First, if OneDrive is running on this computer (whether you use it or not), please pause syncing before trying to play. You can see the option by right-clicking the cloud icon in the lower-right corner of the screen.
If that doesn't help, or OneDrive isn't running, try running the takeown command, as described here:
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